Maruti Service Masters (MSM) is a joint venture of Maruti Suzuki India Limited; Sumitomo Corporation (The joint venture between companies from 2 leading business groups had been envisaged to leverage the strengths, knowledge base and resources of each strategic partner to the maximum advantage of the joint venture company).
OBJECTIVES OF MSM
To set up model automobile workshops, having superior technology, systems and processes, in order to satisfy customer needs to a greater level and also act as a model to other players
To provide the complete range of services to the Maruti customer over the entire product life cycle, thereby becoming a single window for all customer needs
To become a platform for introduction of various new initiatives of the shareholders in the automotive retail sector
Maruti Service Masters is committed to customer satisfaction through continual improvement and adherence to quality management systems, procedures for organizational excellence
Generate trust through Integrity and Honesty
Proactive and resourceful